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Other Request
Airline Travel Waivers Due to the 2019 Novel Coronavirus
Nothing is more important to us than your service and safety. We have been working 24x7 to reschedule the flights to affected areas, waived change fees and are working with customers to adjust travel plans, using relationships with airlines when needed. Due to very high call volume all of our phone lines are busy and we do not want our customers to hold unless its an emergency. Please send your queries at Support@Airtkt.com with your request including booking ID and our agent will respond and contact you back as soon as possible.
Important notices
Current as of Thu April 18 2020 15:25:26 GMT-0700 (Pacific Daylight Time). Information is updated as it is received.
World Health Organization (WHO) has declared the outbreak of the 2019 novel coronavirus in Wuhan, China as a global health crisis. Many airlines are offering waivers to their passengers. This page has been created to help you find out what waivers you may be entitled to.
View Country Travel Restrictions
| Airline Name | A/L | Itinerary must include (To/Thru:) |
Original Travel Date: | Rerouting | Rebooking | Cancel/ Refund |
Additional Requirements for Refund |
|---|---|---|---|---|---|---|---|
| Aer Lingus More Details |
EI | Worldwide: Book with Peace of Mind | 21Mar-31May20 | Yes - fare difference/taxes apply | The rescheduled trip is valid from 20Mar20-20Mar21, must rebook by 30Apr20 | No | Fare rules apply |
| Aer Lingus More Details |
EI | North America: Cancelled flights between Shannon and New York City (JFK) and Boston | 31Mar20-27Apr20 | Rerouting not permitted | After 30Apr20 - fare difference and taxes apply | Yes | N/A |
| Aer Lingus More Details |
EI | North America: Cancelled flights between Dublin and Seattle, Los Angeles, New York City (EWR and JFK), Washington DC (IAD), Chicago (ORD), Boston, Miami, San Francisco, Hartford, Minneapolis, Orlando, Philadelphia, and Toronto. | 31Mar20-27Apr20 | Rerouting not permitted | After 30Apr20 - fare difference and taxes apply | Yes | N/A |
| Aer Lingus More Details |
EI | UK: London City (LCY) Suspension from 25Mar-30Apr 2020 | 25Mar20-30Apr20 | PAX rerouted to LHR by EI | Book a later date or to/from a different UK airport operated by Aer Lingus | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Aer Lingus More Details |
EI | UK Mainline Cancellations | 06-12Apr20 | Guests affected by cancellations will be re-accommodated to the nearest available Aer Lingus flight. | On routes DUB-GLA and DUB-EDI, PAX can change booking to a later date, after 30Apr20, fare difference may apply | Yes - conditions apply | Refund only applies to DUB-GLA and DUB-EDI |
| Aer Lingus More Details |
EI | Italy & Spain Cancellations | 04Apr20-17Apr20 | Yes - fare difference/taxes may apply | Book a later date operated by Aer Lingus, no change fees will be charged | Yes - conditions apply | For refund applications please follow normal guidelines |
| Aer Lingus More Details |
EI | European Cancellations | 05-11Apr20 | Yes - fare difference/taxes may apply | Book a later date operated by Aer Lingus, no change fees will be charged | Yes - conditions apply | For refund applications please follow normal guidelines |
| Aer Lingus More Details |
EI | US & Canada Cancellations | 07-13Apr20 | JFK/BOS/ORD-Guests affected by cancellations will be re-accommodated to the nearest available Aer Lingus flight. | On other routes, PAX can change booking to a later date, after 30Apr20, fare difference may apply | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Aer Lingus More Details |
EI | UK & Ireland: Regional EI flight numbers 3XXX - cancellations from 23Apr20-06May20 | 23Apr20-06May20 | Various alternative options wtih partner airlines are available - some conditions apply | Various alternative options wtih partner airlines are available - some conditions apply | Yes - conditions apply | If flight is cancelled |
| Aeroflot More Details |
SU | China, including Hong Kong, Iran, Italy, S. Korea | For tickets issued before 06Mar20 | Rerouting not permitted | Travel must begin by 31May20 | Yes | Original flight must be cancelled no later than 60 minutes prior to departure |
| Aerolineas Argentinas More Details |
AR | USA, Asia or Europe: Cancelled flights to/from Europe, the United States or Asia | For tickets issued before 12Apr20 | Rerouting not permitted | No penalty or fare difference when travel is completed on/before November 30, 2020. No penalty, but subject to the fare difference (if there is any) for travel on/after December 1, 2020. The date change must always be made within one year of the date the ticket was issued. | No | Fare rules apply |
| Aerolineas Argentinas More Details |
AR | USA, Asia or Europe: Voluntary changes to/from Europe, the United States or Asia | On or before 31Aug20 | Rerouting not permitted | No penalty but subject to the fare difference when travel is completed on/before November 30, 2020. The date change must always be made within one year of the date the ticket was issued. | No | Fare rules apply |
| Aerolineas Argentinas More Details |
AR | Argentina: Tickets for domestic travel, in Argentina | March 15 and June 30, 2020 | Rerouting not permitted | No penalty or fare difference when travel is completed on/before November 30, 2020. No penalty, but subject to the fare difference (if there is any) for travel on/after December 1, 2020. The date change must always be made within one year of the date the ticket was issued. | No | Fare rules apply |
| Aerolineas Argentinas More Details |
AR | The Americas and the Caribbean: Tickets to/from Brazil, Chile, Uruguay, Bolivia, Peru, Paraguay, Colombia and the Caribbean (PUJ/CUN) | Any date if flight is cancelled OR between March 15-20, 2020 if flight was not cancelled | Rerouting not permitted | No penalty or fare difference when travel is completed on/before November 30, 2020. No penalty, but subject to the fare difference (if there is any) for travel on/after December 1, 2020. The date change must always be made within one year of the date the ticket was issued. | No | Fare rules apply |
| Aerolineas Argentinas More Details |
AR | The Americas and the Caribbean: Voluntary changes to/from Brazil, Chile, Uruguay, Bolivia, Peru, Paraguay, Colombia and the Caribbean (PUJ/CUN) | May 1 and June 30, 2020 | Rerouting not permitted | No penalty but subject to the fare difference when travel is completed on/before November 30, 2020. The date change must always be made within one year of the date the ticket was issued. | No | Fare rules apply |
| Aeromexico More Details |
AM | Mexico and the USA: between Mexico and the United States between March 1 and March 31, 2020 | March 01, 2020 to February 25, 2021 | Yes - fare difference/taxes apply | The rescheduled trip must begin before February 28, 2021 | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Aeromexico More Details |
AM | Worldwide: Flexibility waiver for passengers who purchased their flights between March 09 to 31, 2020 | March 9 to May 31, 2020 | Yes - fare difference/taxes apply | The rescheduled trip must begin before October 31, 2020 | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Aeromexico More Details |
AM | Wordwide: Flexibility waiver for passengers who purchased their international flights before March 15, 2020 | March 1 to April 30, 2020 | Yes - The rescheduled trip must be booked by and begin before 28Feb21 - fare difference/taxes apply | The rescheduled trip must begin before 28Feb21 | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Aeromexico More Details |
AM | Worldwide: Flights cancelled by Aeromexico | 15Mar20-31May20 | "Rerouting is permitted - change fee is waived. For International destinations: The rescheduled trip must be booked by and must begin by 31Oct20 - fare difference and taxes apply. For Domestic destinations: The rescheduled trip must be booked by and must begin by 31May20 - fare difference and taxes apply." | "For International destinations: The rescheduled trip must be booked by and must begin by 31Oct20 For Domestic destinations: The rescheduled trip must be booked by and must begin by 31May20 If rescheduled trip is after the permitted travel period, change fee is waived - fare difference and taxes apply." | No | Fare rules apply |
| Air Astana More Details |
KC | China: Beijing and Utumqi: Hong Kong | Anytime | Yes | Within 1 year of making your original booking date | Yes | N/A |
| Air Baltic More Details |
BT | Worldwide: Cancelled flights | N/A | Rerouting permitted with the use of the value of original ticket as credit - May keep the original ticket value, use it towards purchase of a new journey, and receive EUR20 discount per direction. In case of partly used ticket, rerouting is not permitted. | New travel will have to be finished by 31DEC21. New booking and re-issue must be completed on/before 31DEC20 - May keep the original ticket value, use it towards purchase of a new journey, and receive EUR20 discount per direction. In case of partly used ticket, change is possible within same route. | No | Fare rules apply; May keep the original ticket value, use it towards purchase of a new journey, and receive EUR20 discount per direction |
| Air Dolomiti More Details |
EN | Italy: Bologna, Genoa, Milan, Trieste, Turin, Venice, and Verona | 24Feb20-02Mar20 | Yes | With any Lufthansa Group (Austrian Airlines, Brussels Airlines, Eurowings, Germanwings, Lufthansa, SWISS, Edelweiss Air) airline until 31Mar20 | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Air Canada More Details |
AC | China: Beijing and Shanghai | 10Apr20 | Yes - fare difference/taxes apply | 15Jun20 | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Air Canada More Details |
AC | Hong Kong: voluntary changes | 31Mar20 | Yes | Travel must be completed by 15Jun20 | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Air Canada More Details |
AC | Hong Kong: Temporary suspension of Air Canada flights between Toronto and Hong Kong | 01Mar20-30Apr20 | Yes - via Vancouver | various alternative options available for travel within 7 days of original travel date | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Air Canada More Details |
AC | Italy: Bologna, Milan (Malpensa, Linate and Bergamo), Turin, Venice, Verona, Trieste, and Genoa | 31Mar20 | Yes | 31May20 | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Air Canada More Details |
AC | Korea: Seoul (Incheon & Gimpo airports) | 11Mar20 | Yes | 15Jun20 | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Air Canada More Details |
AC | Iran: Tehran | 31Mar20 | Yes - fare difference/taxes apply | 15May20 | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Air Canada More Details |
AC | Japan | 19Mar20 | Yes - fare difference/taxes apply | 15Jun20 | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Air Canada More Details |
AC | S. Korea: Seoul - Temporary suspension of Air Canada flights between Toronto and Seoul | 01Apr20-30Apr20 | Yes | various alternative options available for travel within 7 days of original travel date | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Air Canada More Details |
AC | Worldwide: All Air Canada tickets issued up to 15Apr20 -Voluntary Changes | All tickets issued between 04Mar20-31Mar20 | Yes - fare difference/taxes apply | Travel must be completed within 1 year of making your original booking | No | Fare rules apply |
| Air Canada More Details |
AC | Worldwide: All Air Canada tickets issued up to 15Apr20 -Involuntary Cancelled Flight/Schedule Change Policy | All tickets issued between 04Mar20-31Mar20 | Per AC Sked chg policy, Note: Over-the-water reprotection flight must be Air Canada-operated and Air Canada-marketed. | Permissible as per Schedule Change policy; If SCHEDULE CHANGE PRIOR TO MARCH 19, 2020- OAL Allowed; If SCHEDULE CHANGE ON/AFTER MARCH 19, 2020- OAL NOT Allowed. | Yes - conditions apply | If SCHEDULE CHANGE PRIOR TO MARCH 19, 2020- Permissible, and applies only for a 014 ticket if an acceptable protection cannot be found.; If SCHEDULE CHANGE ON/AFTER MARCH 19, 2020- Fare rules apply and cancellation fees will apply -or- PAX can obtain a Credit** ONLY for 24 months. Add CV20VL22 in ticket endorsement. Change fee waived – ADCOL collected if applicable. |
| Air China More Details |
CA | All Air China Tickets (EXCEPT .ca bookings) | 01Jan20-29Mar20 | Yes | Within 1 year of making your original booking | Yes | Refund permitted |
| Air China More Details |
CA | China: Including flights with Air Canada, issued in Canada | 31May20 | Rerouting not permitted | Within 1 year of making your original booking | Yes | Refund permitted |
| Air China More Details |
CA | China: Wuhan only, issued in Canada | 01Jan20-30Apr20 | Rerouting not permitted | 31May20 | Yes | Refund permitted |
| Air China More Details |
CA | China: Wuhan only, issued in Canada | On/after 01May20 | No | Refund only | Yes | Refund permitted |
| Air China More Details |
CA | China: Other destinations on Air China, issued in Canada | On/after 01Jan20 | Rerouting not permitted | Refund only | Yes | Refund permitted |
| Air China More Details |
CA | Worldwide: Air China cancellations 01Jan20-30Apr20, issued in Canada | 01Jan20-30Apr20 | Rerouting not permitted | Rebooking must be actioned before 30Jun20. Within 1 year of making your original booking. New Travel date on/before 30Jun20 - change fee and fare difference waived. New Travel date on/after 01Jul20 - One time change fee waived,seasonal fare difference must be collected. | Yes | Refund permitted |
| Air China More Details |
CA | Worldwide: Air China cancellations on or after 01May20, issued in Canada | On/after 01May20 | Rerouting not permitted | Within 7 days of original travel date | Yes | Refund permitted |
| Air China More Details |
CA | Worldwide: Entry Restrictions | On or before 30Apr20 | Rerouting not permitted | Within 1 year of making your original booking. New Travel date on/before 30Jun20 - change fee and fare difference waived. New Travel date on/after 01Jul20 - One time change fee waived,seasonal fare difference must be collected. | Yes | Refund permitted |
| Air Europa More Details |
UX | Italy: Milan (Malpensa) and Venice | 31Mar20 | Yes - Europe or Africa | 15Jun20 | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Air France More Details |
AF | Worldwide: Book with confidence - Point of sale: outside the USA | 31May20 | Yes - fare difference/taxes apply | You have until 30Sep20 to postpone your trip; New travel at no additional cost must commence no later than 30Nov20. For new travel on or after 01Dec20, change fee is waived but fare difference and taxes apply. | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Air France More Details |
AF | Worldwide: Book with confidence - Point of sale: USA | Up to and including 03Jul20 | Rerouting is permitted - fare difference and taxes apply | If the new trip commences by November 30, 2020 for the same route, the change fee and fare difference will be waived. If the new trip commences on/after December 1, 2020 for the same route, the change fee will be waived - any fare difference and additional taxes apply. | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Air India More Details |
AI | Worldwide: Voluntary Change Policy | 23Mar20-30Apr20 | Yes - fare difference/taxes apply | If ticket validity is less than 6 months- 30Sep20; If more than 6 Months- 31Mar21 | No | Fare rules apply |
| Air New Zealand More Details |
NZ | Worldwide: Waiver of change fees for all Air New Zealand Internatinoal fares booked and ticketed between 05Mar20-31Mar20 | All tickets issued between 05Mar20-31Mar20 for any travel period | Rerouting is permitted - fare difference and taxes apply | All international tickets, for any travel period, purchased between March 5-31 have unlimited changes without fare penalty applied. Any fare difference applies. Date changes permitted for 12 months from date of original issue. | No | Fare rules apply UNLESS THE DEPARTURE DATE WAS ON/BEFORE 31MAR20 - Follow Flexible Policy for International travel on or before March 31, 2020 |
| Air New Zealand More Details |
NZ | Worldwide: Flexible Policy for International travel on or before March 31, 2020 | On or before March 31, 2020 | Rerouting is permitted - fare difference and taxes apply | One change permitted - No additional collection applies within the same cabin, same route on NZ operated flights. | Yes - conditions apply | Refund permitted where restricted by a government-imposed travel restriction regardless of route or government issuing the restriction. Otherwise, fare rules apply. |
| Air New Zealand More Details |
NZ | USA: Flexibility Policy for International travel between USA and NZ, AU, London, Europe (via LAX-LHR) & South Pacific from 01Apr20 to 30Jun20 | April 1 to June 30, 2020 | Rerouting is permitted - fare difference and taxes apply | One change permitted - No additional collection applies within the same cabin, same route on NZ operated flights. | Yes | Refund ticket for cancelled flights without penalty; Option to hold the value of the ticket in credit - The new ticket needs to be reissued within one year of the original outbound travel date. |
| Air New Zealand More Details |
NZ | Canada: Flexibility Policy for International travel between Canada and NZ, AU & South Pacific from 01Apr20 to 30Jun20 | April 1 to June 30, 2020 | Rerouting is permitted - fare difference and taxes apply | One change permitted - No additional collection applies within the same cabin, same route on NZ operated flights. | No | Fare rules apply; Option to hold the value of the ticket in credit - The new ticket needs to be reissued within one year of the original outbound travel date. |
| Air New Zealand More Details |
NZ | Europe: Los Angeles to London Route Refund Policy | April 1 to June 30, 2020 | Eligible for a full refund | Eligible for a full refund | Yes | Must be booked LAX-LHR or bookings to other European countries via LAX-LHR |
| AirSerbia More Details |
JU | Worldwide: All Air Serbia flights temporarily suspended | For travel before 30Apr20 | Reroute to any Air Serbia destination, except for New York City, free of charge - some conditions apply. | Rebook now or rebook later - travel must be completed by end of March 2021 | Receive either a Full Refund or a travel voucher | May receive a full refund, with a 10% increase of the fare, plus the airline's fuel charge on a voucher for the purchase of a new ticket valid until 31Dec20 |
| AirSerbia More Details |
JU | Worldwide: For travel on or after 30Apr20 | On or after 30Apr20 | Rerouting not permitted | "Rebook now or cancel now and rebook later - travel must be completed by 31Dec20 - conditions apply for additional collections | No | Fare rules apply |
| Air Tahiti Nui More Details |
TN | Worldwide: For tickets issued on or before 16Mar20, for travel 27Mar20-30Apr20 | 27Mar20-30Apr20 | Rerouting not permitted | Date change fee and fare difference is waived, ticket must be re issued by 30Sep20. New travel must commence on/before 31Mar21. | No | Fare rules apply |
| Air Tahiti Nui More Details |
TN | Worldwide: For tickets issued on or before 16Mar20, for travel 01May20-31May20 | 01May20-31May20 | Rerouting not permitted | Date change fee is waived - fare difference and taxes apply. New travel must commence on/before 31Mar21. | No | Fare rules apply |
| Air Tahiti Nui More Details |
TN | Worldwide: For tickets issued 17Mar20-22Mar20, for any travel date | For tickets issued 17Mar20-22Mar20 | Rerouting not permitted | Date change fee is waived - fare difference and taxes apply. New travel must commence on/before 31Dec21 | No | Fare rules apply |
| Air Tahiti Nui More Details |
TN | Worldwide: For tickets issued on or before 19Feb20, for travel on or before 30Jun20 | On or before 30Jun20 | Rerouting not permitted | Date change fee is waived - fare difference and taxes apply. Ticket must be re-issued by 30Jun20. New travel must be completed within 1 year of making your original booking | No | Fare rules apply |
| Air Tahiti Nui More Details |
TN | Worldwide: For tickets issued 23Mar20-30Apr20, for any travel date | For tickets issued 23Mar20-30Apr20 | Rerouting not permitted | Date change fee is waived - fare difference and taxes apply. Ticket must be re-issued by 30Jun20. Min/ Max stay and stopover conditions are waived. New travel must commence on/before 31Dec21 | No | Fare rules apply |
| Air Transat More Details |
TS | Worldwide: All new Air Transat bookings made between 04Mar20 and 31Mar20 | 04Mar20-31Oct20 | Yes - fare difference/taxes apply | Within 1 year of making your original booking | No | Fare rules apply |
| Air Transat More Details |
TS | Worldwide: Flexibility Policy - Cancellation with credit or date change | 21Mar20-30Apr20 | Yes - fare difference/taxes apply | Travel must be completed within 12 months of the original return date. | Cancel only | The credit is valid for 12 months after the original return date. |
| Air Transat More Details |
TS | Worldwide: All new Air Transat bookings made between 13Apr20 and 30Apr20 | No restiction to travel date | Yes - fare difference/taxes apply | Travel must be completed within 12 months of the original return date. | Cancel only | Flights in Eco Budget: May receive a future travel credit, valid for 12 months after the original return date; Flights in Eco Standard and Club Class: the standard cancellation terms and conditions of these fares will apply. May also opt to receive a future travel credit, valid for 12 months after the original return date. Flights in Eco Flex: no cancellation fee required. |
| Alaska Airlines More Details |
AS | Worldwide: New Alaska Airlines tickets issued between 27Feb20 and 31Mar20 | All tickets purchased between 27Feb20 and 31Mar20 | Rerouting not permitted | 28Feb21 - New travel must be complete within one year from the original outbound date of travel or February 28, 2021, whichever comes first. | Cancel only | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Alaska Airlines More Details |
AS | Worldwide: For Alaska Airlines tickets purchased on/before February 26, 2020 | March 9, 2020 - May 31, 2020 | Rerouting not permitted | March 9, 2020 - February 28, 2021 - New travel must be complete within one year from the original outbound date of travel or February 28, 2021, whichever comes first. | Cancel only | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Alitalia More Details |
AZ | Worldwide: Entry Restrictions | 23Feb20-30Jun20 | Rerouting not permitted | 31Mar21 - Must be booked and ticket reissued by 31Aug20 | No | Can exchange ticket for an Alitalia issued travel voucher, valid for 1 year from the date the voucher is issued - Must submit request no later than 31Aug20 |
| Alitalia More Details |
AZ | Worldwide: Alitalia Cancelled Flights due to COVID-19 | For any Alitalia cancelled flight | Rerouting not permitted | Within 1 year from original ticket issue date - Must be rebooked and ticket reissued by 31May20 | Yes | Cancellation and refund request must be submitted by 31May20 |
| All Nippon Airways More Details |
NH | China, including Wuhan | 24Jan20-30Apr20 | Rerouting not permitted | 30Jun20 | Yes | N/A |
| All Nippon Airways More Details |
NH | Hong Kong and Macau | 24Jan20-30Apr20 | Rerouting not permitted | 30Jun20 | Yes | N/A |
| All Nippon Airways More Details |
NH | Japan | 28Feb20-19Mar20 | Rerouting not permitted | on or before 20Apr20 | Yes | N/A |
| American Airlines More Details |
AA | China: Beijing and Shanghai | January 24 - October 23, 2020 | Can change your origin or destination to Tokyo Haneda (HND) or Tokyo Narita (NRT); Can travel February 1 - December 31, 2020; - fare difference/taxes apply | Can travel February 1 - December 31, 2020; Changes must be made by October 23, 2020; Travel must start within 1 year of date the ticket was issued - fare difference/taxes apply | Yes - conditions apply | Request a refund for the segments you haven’t flown if you cancel before your original trip departs |
| American Airlines More Details |
AA | China: Wuhan | January 23 - March 31, 2020 | Rerouting not permitted | Rebooking not permitted | Yes - conditions apply | Request a refund for the segments you haven’t flown if you cancel before your original trip departs |
| American Airlines More Details |
AA | Europe and the Middle East: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom | March 11 - May 31, 2020 | Rerouting permitted - fare differences/taxes apply | Can travel March 11 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier - fare difference/taxes apply | Cancel and rebook later- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier - fare difference/taxes apply | Fare rules apply; Refunds for Foreign National Bookings are allowed |
| American Airlines More Details |
AA | Hong Kong | January 28 - July 1, 2020 | Can change your origin or destination to Tokyo Haneda (HND) or Tokyo Narita (NRT); Can travel January 28 - August 31, 2020 or within 1 year of date the ticket was issued - fare difference/taxes apply | Can travel January 28 - August 31, 2020 or within 1 year of date the ticket was issued; Changes must be made by July 1, 2020; Travel must start within 1 year of date the ticket was issued - fare difference/taxes apply | Cancel and rebook later - Changes must be made by July 1, 2020; Travel must start within 1 year of date the ticket was issued - fare difference/taxes apply. | Request a refund for the segments you haven’t flown if you cancel before your original trip departs |
| American Airlines More Details |
AA | India: Bengaluru, Chennai, New Delhi, Hyderabad, Mumbai and West Bengal | March 11 - April 14, 2020 | Rerouting not permitted | Can travel March 11 - May 31, 2020; Changes must be made by April 14, 2020; Travel must start within 1 year of date the ticket was issued - fare difference/taxes apply | Cancel and rebook later: Changes must be made by April 14, 2020; Travel must start within 1 year of date the ticket was issued - fare difference/taxes apply | Refund - fare rules apply |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Antigua and Barbuda: Between Antigua - Charlotte, Miami and New York City (JFK) | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Argentina: Between Buenos Aires - Dallas, Los Angeles, Miami and New York City (JFK) | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Aruba: Between Aruba - Charlotte, Dallas, New York City (LGA), Miami, Chicago, Philadelphia | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Bahamas: North Eleuthera, Freeport, George Town, Marsh Harbour, and Nassau | Now through April 14, 2020 between North Eleuthera - Charlotte and Miami; Now through April 03, 2020 between Freeport - Miami; Now through April 13, 2020 between George Town - Charlotte and Miami; Now through April 14, 2020 between Marsh Harbour - Miami; Now through April 06, 2020 between Nassau - Boston, Charlotte, Washington DC (DCA), Dallas, New York City (LGA), Miami, Chicago, and Philadelphia | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Barbados: Between Bridgetown - Charlotte and Miami | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Belize: Between Belize City - Charlotte, Dallas, Los Angeles and Miami | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Bermuda: Between Bermuda - Charlotte, Washington DC (DCA), New York City (JFK & LGA), Miami, and Philadelphia | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Brazil: Brasilia, Rio de Janeiro, Sao Paolo, and Manaus | Now through October 24, 2020 between Brasilia - Miami; Now through June 3, 2020 between Rio de Janeiro - New York City (JFK) and Miami; Now through May 6, 2020 between Sao Paolo - Dallas, Los Angeles, Miami and New York City (JFK); Now through June 3, 2020 between Manaus - Miami | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Cayman Islands: Between Grand Cayman - Boston, Charlotte, Dallas, New York City (JFK), Miami, Chicago, and Philadelphia | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Chile: Between Santiago - Dallas and Miami | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Colombia: Between Barranquilla, Cali, Cartagena, Medellin, Pereira - Miami; Bogota - Dallas and Miami | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Costa Rica: Between Liberia and San Jose - Charlotte, Dallas, New York City (JFK), and Miami; San Jose - Phoenix | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Curaçao: Between Curaçao - Charlotte and Miami | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Dominican Republic: Between Puerto Plata - Charlotte and Miami; Punta Cana - Boston, Charlotte, Dallas, New York City (JFK), Miami, Chicago, and Philadelphia; Santo Domingo - Charlotte, Dallas, Miami, and Philadelphia; Santiago - Miami | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Ecuador: Between Guayaquil and Quito - Dallas and Miami | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - El Salvador: Between San Salvador - Dallas and Miami | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Grenada: Between Grenada - Dallas and Miami | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Guadaloupe: Between Pointe-a-Pitre - Miami; Martinique: Fort-de-France - Miami | Now through May 8, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Guatemala: Between Guatemala - Dallas and Miami | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Guyana: Between Guyana - New York City (JFK) and Miami | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Haiti: Between Cap-Haitien and Port-au-Prince - Miami | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Honduras: Roatan, San Pedro Sula and Tegucigalpa | Now through May 9, 2020 between Roatan - Dallas and Miami; Now through May 6, 2020 between San Pedro Sula and Tegucigalpa - Dallas and Miami | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Nicaragua: Between Managua - Miami | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Panama: Between Panama City - Miami | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Peru: Between Lima - Dallas and Miami | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - St. Kitts: Between St Kitts - New York City (JFK) and Miami | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - St. Lucia: Between St Lucia - Charlotte, Chicago, Miami, and Philadelphia | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - St. Maarten: Between St. Maarten - Charlotte, Miami, and Philadelphia | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - St. Vincent: between St Vincent - Miami | Now through June 5, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Trinidad and Tobago: Between Port of Spain - Miami | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Turks and Caicos: Between Providenciales - Boston, Charlotte, Dallas, Miami, Chicago, and Philadelphia | Now through May 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Martinique: Between Fort-de-France - Miami | Now through May 8, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Uruguay: Between Montevideo - Miami | Now through December 17, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - St. Thomas: Between St. Thomas - Charlotte, Miami, and Philadelphia | Now through April 1, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | The Americas and the Caribbean Suspended Services - Jamaica: Between Kingston - Miami; Montigo Bay - Boston, Charlotte, Dallas, New York City (JFK), Miami, Chicago, and Philadelphia | Now through April 6, 2020 | Rerouting permitted - fare differences/taxes apply | Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply | Yes | Refund without penalty is only permitted if your flight is cancelled. |
| American Airlines More Details |
AA | South Korea: Seoul Incheon | February 24 - May 1, 2020 | Rerouting not permitted | Can travel February 24, 2020 - June 30, 2020 or within 1 year of date the ticket was issued; Changes must be made by May 1, 2020; Travel must start within 1 year of date the ticket was issued - fare difference/taxes apply | Cancel and rebook later - Changes must be made by May 1, 2020; Travel must start within 1 year of date the ticket was issued - fare difference/taxes apply. | Request a refund for the segments you haven’t flown if you cancel before your original trip departs |
| American Airlines More Details |
AA | South Pacific Suspended Services: Australia | Up to and including 23Oct20 | Rerouting not permitted | Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier - fare difference/taxes apply | Cancel and rebook later- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier - fare difference/taxes apply | Refund - fare rules apply |
| American Airlines More Details |
AA | South Pacific Suspended Services: New Zealand | "Between Auckland and Los Angeles - up and including 25Oct20 Between Christchurch and Los Angeles - Service to resume in Winter 2021" | Rerouting not permitted | Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier - fare difference/taxes apply | Cancel and rebook later- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier - fare difference/taxes apply | Refund - fare rules apply |
| American Airlines More Details |
AA | Worldwide: Global Flexibility Waiver | March 1 - September 30, 2020 | Yes- Fare Difference Applies | Now through December 31, 2021 - Ticket Validity extended to December 31,2021 - Travel on the new ticket must be completed by December 31, 2021 - fare difference/taxes apply | Cancel and rebook later- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier - fare difference/taxes apply | Fare rules apply; May retain the value of the ticket for future travel |
| American Airlines More Details |
AA | Asia Suspended Services: Japan: Tokyo - Temporary Suspension of Service from Los Angeles | Up to and including 06Jul20 | Rerouting not permitted | Rebook with Japan Airlines for the same date as originally booked - subject to availability | No | If flight is cancelled |
| American Airlines More Details |
AA | Asia Suspended Services: China: Beijing and Shanghai to and from Los Angeles and Dallas | Up to and including 24Oct20 | Rerouting to Tokyo Narita permitted, waiving change fee and fare difference; rerouting to alternate city - fare difference and taxes apply | Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply | Yes | If flight is cancelled |
| American Airlines More Details |
AA | Asia Suspended Services: Hong Kong: to and from Los Angeles and Dallas - Suspended Services | "From Dallas, up and including 06Jul20 From Los Angeles, up to and including 24Oct20" | Rerouting to Tokyo Narita permitted, waiving change fee and fare difference; rerouting to alternate city - fare difference and taxes apply | Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply | Yes | If flight is cancelled |
| American Airlines More Details |
AA | Asia Suspended Services: S. Korea: Seoul to and from Dallas | up to and including 06Jul20 | Rerouting to Tokyo Narita permitted, waiving change fee and fare difference; rerouting to alternate city - fare difference and taxes apply | Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply | Yes | If flight is cancelled |
| American Airlines More Details |
AA | Europe Suspened Services: France: Paris (Charles de Gaulle) | 1. Between Paris and New York City (JFK): up to and including 06Jul20 2. Between Paris and Miami and Philadelphia: up and including 24Oct20 | Rerouting permitted - fare differences/taxes apply | Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply | Yes | If flight is cancelled |
| American Airlines More Details |
AA | Europe Suspened Services: Germany: Munich, Frankfurt, and Berlin | 1. Between Munich and Charlotte: up to and including 06Jul20 2. Between Frankfurt and Charlotte: up to and including 24Oct20 3. Between Frankfurt and Dallas: up and including 03Jun20 4. Between Shannon and Philadelphia: Service not available at this time. | Rerouting permitted - fare differences/taxes apply | Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply | Yes | If flight is cancelled |
| American Airlines More Details |
AA | Europe Suspened Services: Greece: Athens | Up to and including 03Jun20 | Rerouting permitted - fare differences/taxes apply | Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply | Yes | If flight is cancelled |
| American Airlines More Details |
AA | Europe Suspened Services: Ireland: Dublin and Shannon | 1. Between Dublin and Dallas: up to and including 06Jul20 2. Between Dublin and Chicago: up to and including 03Jun20 3. Between Dublin and Philadelphia: up and including 06Oct20 4. Between Shannon and Philadelphia: Service not available at this time. | Rerouting permitted - fare differences/taxes apply | Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply | Yes | If flight is cancelled |
| American Airlines More Details |
AA | Europe Suspened Services: Italy: Rome, Milan (Malpensa) and Venice | 1. Between Rome and Philadelphia: up to and including 24Oct20 2. Between Milan and Miami and New York City (JFK): up to and including 24Oct20 3. Between Venice and Chicago and Philadelphia: Service not available at this time | Rerouting permitted - fare differences/taxes apply | Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply | Yes | If flight is cancelled |
| American Airlines More Details |
AA | Europe Suspened Services: Netherlands: Amsterdam | 1. Between Amsterdam and Dallas: up to and including 03Jun20 2. Between Amsterdam and Philadelphia: up to and including 06Oct20 | Rerouting permitted - fare differences/taxes apply | Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply | Yes | If flight is cancelled |
| American Airlines More Details |
AA | Europe Suspened Services: Spain: Madrid and Barcelona | 1. Between Barcelona and Chicago up to and including 06Jul20 2. Between Barcelona and New York City (JFK) and Miami: up to and including 24Oct20 3. Between Madrid and New York City (JFK), Miami and Philadelphia: up to and including 06Jul20 | Rerouting permitted - fare differences/taxes apply | Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply | Yes | If flight is cancelled |
| American Airlines More Details |
AA | Europe Suspened Services: Switzerland: Zurich | up to and including 06Jul20 | Rerouting permitted - fare differences/taxes apply | Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply | Yes | If flight is cancelled |
| American Airlines More Details |
AA | Europe Suspened Services: United Kingdom: London and Manchester, England and Edinburgh, Scotland | 1. Between London (LHR) and Charlotte: up to and including 06Jul20 2. Between London (LHR) and New York City (JFK), Los Angeles, Chicago, Philadelphia, and Raleigh-Durham: up to and including 03Jun20 3. Between London (LHR) and Phoenix: up to and including 06Oct20 4. Between London (LHR) and Boston: up to and including 25Oct20 5. Between Manchester and Philadelphia: up to and including 24Oct20 6. Between Edinburgh and Philadelphia: Service not available at this time | Rerouting permitted - fare differences/taxes apply | Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply | Yes | If flight is cancelled |
| American Airlines More Details |
AA | Lebanon: Beirut - Suspened Service: American Airlines ticketed passengers travelling with British Airways from London Heathrow | From 01May20 and on | Rerouting not permitted | various alternative options with partner airlines for travel on the same day as originally booked | Yes | If flight is cancelled |
| American Airlines More Details |
AA | Worldwide: Involuntary Schedule Change -Tickets Issued Prior to 08Apr20 | All Bookings affected by an Involuntary Schedule Change | All Bookings affected by an Involuntary Schedule Change | All Bookings affected by an Involuntary Schedule Change | Yes - conditions apply | If customer decides not to travel; A Refund is permitted as long as the original schedule change is 60 minutes or greater |
| American Airlines More Details |
AA | Worldwide: Involuntary Schedule Change -Tickets Issued on/after 08Apr20 | All Bookings affected by an Involuntary Schedule Change | All Bookings affected by an Involuntary Schedule Change | All Bookings affected by an Involuntary Schedule Change | Yes - conditions apply | If customer decides not to travel; A Refund is permitted as long as the original schedule change is greater than 4 hours |
| Asiana Airlines More Details |
OZ | China, Hong Kong, and Taiwan | 25Apr20 | Yes - fare difference/taxes apply | only change fee is waived - difference in fare and taxes must be collected | Yes | N/A |
| Asiana Airlines More Details |
OZ | USA to all Asian destinations | 25Feb20-30Apr20 | Rerouting not permitted | 31Aug20 - fare difference and taxes apply | No | N/A |
| Asiana Airlines More Details |
OZ | Southeast Asia: Vietnam, Singapore, Indonesia, Philippines | up to/incl 30Apr20 | Rerouting not permitted | N/A | No | Fare rules apply |
| Asiana Airlines More Details |
OZ | Worldwide: Change Fee/Refund Waiver for tickets issued between 10Mar20 and 31Mar20 | For tickets issued between 10Mar20 and 31Mar20 | Yes - fare difference/taxes apply | New outbound departure date must be on or before February 28, 2021 - fare difference/taxes apply | No | Fare rules apply |
| Asiana Airlines More Details |
OZ | Worldwide: Flight suspension and reduction of frequency - for a list of applicable routes, please visit https://flyasiana.com/C/US/EN/customer/notice/detail?id=CM202002040001195274 | For a list of applicable routes, please visit https://flyasiana.com/C/US/EN/customer/notice/detail?id=CM202002040001195274 | Refund only | Refund only | No | Refund only |
| Austrian Airlines More Details |
OS | Worldwide: Lufthansa Group Flexible Policy | Until 30Apr21 | Yes - fare difference/taxes apply; Can use any LH-Group A/L as per fare rule of new fare | Until 30Apr21, Rebooking/Reissue MUST be made prior to 31Aug20; Domestic tickets cannot be changed to International and v.v | No | Fare rules apply |
| Avianca More Details |
AV | Worldwide: commercial policy - Original travel date between March 4 and May 31, 2020 | All domestic and international tickets with travel dates between March 4 and May 31, 2020 | Rerouting permitted by exchanging your ticket for a travel voucher - conditions apply | For original travel date after 15Apr20, change must be made no later than 15 days prior to the original travel date - fare difference and taxes apply | No | Receive a voucher for the total value of the ticket or unflown segment, that may be redeemed before December 31, 2020 to reschedule a new trip with a maximum travel date of March 31, 2021. |
| Avianca More Details |
AV | Worldwide: commercial policy - Original travel date after May 31, 2020 | "Original travel date after May 31, 2020 - change their itinerary without penalty for travel until December 31, 2020 for the following: International routes: Tickets purchased between March 4 and April 30, 2020 for travel until December 31, 2020 Italy: Tickets purchased prior to 26Feb20 China: Tickets purchased prior to 31Jan20 Domestic routes: Tickets purchased between April 14 and April 30, 2020 " | Rerouting permitted by exchanging your ticket for a travel voucher - conditions apply | For original travel date after 15Apr20, change must be made no later than 15 days prior to the original travel date - fare difference and taxes apply | No | Receive a voucher for the total value of the ticket or unflown segment, that may be redeemed before December 31, 2020 to reschedule a new trip with a maximum travel date of March 31, 2021. |
| British Airways More Details |
BA | China: Shanghai and Beijing - cancelled flights | To China: up to 31MAY20, From China: up to 01JUN20 | Yes | various alternative options with British Airways and partner airlines available for travel until 01Aug20 | Yes | If flight is cancelled |
| British Airways More Details |
BA | China: Shanghai and Beijing - voluntary changes | To China: up to 31MAY20, From China: up to 01JUN20 | Yes | various alternative options with British Airways available for travel until 01Aug20 | No | Fare rules apply |
| British Airways More Details |
BA | Hong Kong - cancelled flights | To Hong Kong: up to 31MAY20, From Hong Kong: up to 01JUN20 | Yes | various alternative options available for travel until 01Aug20 | Yes | If flight is cancelled |
| British Airways More Details |
BA | Hong Kong - voluntary changes (DOES NOT INCLUDE itineraries with through international connections) | To Hong Kong: up to 31MAY20, From Hong Kong: up to 01JUN20 | Yes | various alternative options with British Airways available for travel until 01Aug20 | No | Fare rules apply |
| British Airways More Details |
BA | Philippines - Between Hong Kong and the Philippines - BA flights to/from Hong Kong with connecting flights on any airline to/from Manila, Clark, Cebu, or Davao on the same ticket | 04Feb20-29Feb20 | Yes | various alternative options available for travel until 04Mar20 | No | Fare rules apply |
| British Airways More Details |
BA | Taiwan | 01Apr20 | Yes | various alternative options available for travel until 03Apr20 | No | Fare rules apply |
| British Airways More Details |
BA | Italy: All cities in Italy | 25Feb20-15Mar20 | Yes - various alternative options with British Airways | 25Feb20-03Apr20 | Yes | If flight is cancelled |
| British Airways More Details |
BA | Worldwide: Principal Customer Guidelines - changes due to entry restrictions where BA flight is operating - separate rebooking guidelines are available for travel to/from some countries already listed | Up to and including 30Apr20 - ticket must be originally issued prior to entry restriction date | Rerouting permitted - fare difference and taxes apply. | Up to and including 30Apr20 | No | May hold the ticket for future travel - The value of the original tickets may be held and used as part payment towards a future booking; New travel must be completed (outbound & inbound) within 12 months of the original departure date; Unlimited changes for new or changed departure dates up to and including 31May20 - for changes made after 31May20, fare rules apply. |
| British Airways More Details |
BA | Worldwide: Principal Customer Guidelines for involuntary changes - separate rebooking guidelines are available for travel to/from some countries already listed | Up to and including 30Apr20 - ticket must be originally issued prior to flight cancellation | Various options available on partner airlines | Up to and including 01Apr20 | Yes | If flight is cancelled |
| British Airways More Details |
BA | Worldwide: Book with Confidence & Flexibility for Existing Bookings | "New ticketed bookings made between 03Mar20-31May20, for travel until 31Dec20 Existing bookings, made any time, for travel between 14Mar20 and 31May20" | New travel must be completed (outbound & inbound) within 12 months of the original departure date - fare difference and taxes apply; Unlimited changes for new or changed departure dates up to and including 31May20 - for changes made after 31May20, fare rules apply. | New travel must be completed (outbound & inbound) within 12 months of the original departure date - fare difference and taxes apply; Unlimited changes for new or changed departure dates up to and including 31May20 - for changes made after 31May20, fare rules apply. | No | May hold the ticket for future travel - The value of the original tickets may be held and used as part payment towards a future booking; New travel must be completed (outbound & inbound) within 12 months of the original departure date; Unlimited changes for new or changed departure dates up to and including 31May20 - for changes made after 31May20, fare rules apply. |
| British Airways More Details |
BA | Middle East: Beiruit, Muscat, Abu Dhabi - cancelled flights | 30Apr20 | Various alternative options with partner airlines available - conditions apply | Rebook up to 30Apr20 | Refund not permitted | May hold the ticket for future travel - The value of the original tickets may be held and used as part payment towards a future booking; New travel must be completed (outbound & inbound) within 12 months of the original departure date; Unlimited changes for new or changed departure dates up to and including 31May20 - for changes made after 31May20, fare rules apply. |
| Brussels Airlines More Details |
SN | Worldwide: Lufthansa Group Flexible Policy | Until 30Apr21 | Yes - fare difference/taxes apply; Can use any LH-Group A/L as per fare rule of new fare | Until 30Apr21, Rebooking/Reissue MUST be made prior to 31Aug20; Domestic tickets cannot be changed to International and v.v | No | Fare rules apply |
| Cabo Verde Airlines More Details |
VR | Worldwide: All flights temporary suspension | 31Mar20 | Rerouting permitted with the use of travel voucher. | Change the travel date with no change fee and without paying the fare difference, within the validity period of the ticket and seat availability, to travel before March 31, 2021 | Cancel only | Fare rules apply. May request a full refund in the form of an electronic voucher. |
| Cambodia Angkor Air More Details |
K6 | China | 29-Feb-20 | No - Refund and re-book | Refund Only | Yes | N/A |
| Caribbean Airlines More Details |
BW | Caribbean Airlines: All ticket stock (106) except POS-TAB-POS tickets | 03Feb20-31Aug20 | Yes - fare difference/taxes apply | Within 1 year of making your original booking | No | Per Fare Rules; Can retain ticket as credit for future travel - taxes and fare difference will apply |
| Caribbean Airlines More Details |
BW | Worldwide: VOLUNTARY Change Policy | 01Jul20-30Aug20 | Yes - fare difference/taxes apply | New travel itinerary must be completed within one year of original ticket issue date; Passengers may place their tickets on hold for future use and the change fee will be waived | No | Fare rules apply |
| Cathay Pacific More Details |
CX | Worldwide Travel Policy: all tickets issued on or before 23 March 2020 for Worldwide travel | 17 March 2020 – 31 May 2020 | Yes - Must be rebooked by 31May20 - fare difference/taxes apply | 10Dec20 - must be rebooked by 31May20; fare difference/taxes may apply | Yes | N/A |
| Cathay Dragon More Details |
KA | Worldwide travel Policy | 17 March 2020 – 31 May 2020 | Yes - Must be rebooked by 31May20 - fare difference/taxes apply | 10Dec20 - must be rebooked by 31May20; fare difference/taxes may apply | Yes | N/A |
| China Airlines More Details |
CI | China and Hong Kong | 30Apr20 | Yes - fare difference/taxes apply | Within 1 year of making your original booking - Must be booked by 30Apr20 | Yes | Must be complete by 30Apr20 |
| China Airlines More Details |
CI | S. Korea | 24Feb20-30Apr20 | Yes - fare difference/taxes apply | Within 1 year of making your original booking - Must be booked by 30Apr20 | Yes | Must be complete by 30Apr20 |
| China Airlines More Details |
CI | Asia: Japan / Singapore / Thailand / Malaysia / Philippines / Indonesia / Vietnam / Cambodia / Myanmar / India / Brunei | Up to and including 30Apr20 | Yes - fare difference/taxes apply | Within 1 year of making your original booking - Must be booked by 30Apr20 | Yes | Must be complete by 30Apr20 |
| China Airlines More Details |
CI | Italy: Rome - cancelled Flight CI075/CI076 | 29Apr20 | Yes | Rebook for next available date | Yes | Original travel dates 02FEB20-29APR20 - ok to refund (even if flight is not cancelled) |
| China Airlines More Details |
CI | Vietnam: Hanoi - Flight CI793/CI794 | 11Feb20-30Apr20 | Yes - fare difference/taxes apply | Within 1 year of making your original booking date | Yes | Fare rules apply |
| China Airlines More Details |
CI | Philippines: Manila | 11Feb20-22Feb20 | Yes - fare difference/taxes apply | 31May20 | Yes | N/A |
| China Airlines More Details |
CI | Philippines: Cebu | 29Mar20-11Jun20 | Yes - fare difference/taxes apply | N/A | Yes | N/A |
| China Airlines More Details |
CI | Worldwide: Due to Entry Restrictions, if required to Isolate/Quarantine, or if Denied Boarding due to COVID-19 | 20Jan20-31May20 | Yes - fare difference/taxes apply | Within 1 year of making your original booking | Yes - conditions apply | If partially used, refund penalty will be waived and residual value |
| China Airlines More Details |
CI | North America: Suspension of flights | 15May20 | Rerouting not permitted | Within 1 year of making your original booking | Yes | N/A |
| China Airlines More Details |
CI | Worldwide: MAY2020 Guidelines Due to Involuntary Schedule Changes | 01-31May20 | Yes- Different point in the same country is interchangeable provided that RBD remains unchanged and flights are operated by CI/AE. Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once. | Valid tickets shall be involuntarily revalidated once provided that RBD/Carrier/Ticketed Point(same city) show on tickets remain unchanged while rebooking on other dates when CI/AE flights operate (e.g. TPE-ONT can be involuntarily revalidated to TPE-LAX). Any fare/tax differences shall be waived once. Bookings on flights operated by CI/AE shall not be changed to codeshare flights // Taiwan-China vv. Permitted to change to any Taiwan-China/HKG vv. Flights . Also, Taiwan-Europe vv. Permitted to change to any Taiwan-Europe vv. Flights operated by CI/AE excluding TPE-LGW v.v. provided that RBD remain unchanged. Any fare/tax differences incurred by rebooking on different RBD/routing shall be paid by passengers. | Yes | If flight cancelled or Involuntary Schedule Change |
| China Eastern Airlines More Details |
MU | China | 24Jan20 - 30Jun20 | Yes | 30-Jun-20 | Yes | If flight cancelled or if denied boarding |
| Shanghai Airlines More Details |
FM | China | 24Jan20 - 30Jun20 | Yes | 30-Jun-20 | Yes | If flight cancelled or if denied boarding |
| China Southern Airlines More Details |
CZ | China: Wuhan only | 29-Mar-20 | Yes | Within 1 year of making your original booking date | Yes | N/A |
| China Southern Airlines More Details |
CZ | Worldwide: Cancelled flights or Entry Restrictions | 10Jun20 | Rerouting permitted within same region | Within 14 days of original travel date | Yes | N/A |
| China Southern Airlines More Details |
CZ | China (excluding Wuhan): All tickets issued before 28Jan20 | 24Jan20-29Mar20 | Refund only | Within 1 year of making your original booking date | Yes | N/A |
| China Southern Airlines More Details |
CZ | Worldwide: For all medical personnel, or passengers with fever, suspected and diagnosed with Novel coronavirus pneumonia, and passenger who has close contact with these patients, their tickets can apply for free refund. | 01Jan20-29Mar20 | Refund only | Within 1 year of making your original booking date | Yes | N/A |
| China Southern Airlines More Details |
CZ | Worldwide: VOLUNTARY Changes made on/before 06Apr20 | For International and regional flights | Yes - fare difference/taxes apply | One time free exchange or refund without penalty fees | Yes - conditions apply | refund without penalty fees |
| China Southern Airlines More Details |
CZ | Worldwide: VOLUNTARY Changes made AFTER 06Apr20 | For International and regional flights | Yes - fare difference/taxes apply | Fare Rules Apply | Yes | Fare Rules Apply |
| Copa Airlines More Details |
CM | Worldwide: Change fee policy for tickets issued between 01Mar20 and 15Jun20 | 15Jun20 | Yes - fare difference/taxes apply | Travel must be completed by 31Dec21 - fare difference and taxes may apply | Yes | Fare rules apply - Can retain ticket as credit for future travel - taxes and fare difference will apply; Travel must be completed by 31Dec21 |
| Corsair More Details |
SS | Worldwide: Flexibility policy for existing bookings | 3rd March 2020 and 31st May 2020 | Yes - fare difference/taxes apply | Within 1 year of making your original booking - changes must be made by 30Sep20 | No | Fare rules apply; Can retain ticket as credit for future travel without penalty - cancellation must be made by 30Sep20 |
| Delta Air Lines More Details |
DL | USA: All US Domestic - Commercial Policy | 17Mar20-31May20 | Yes - fare difference/taxes apply | 31May20 for Cabin to Cabin or 31Dec20 for Class to Class | Yes | If flight is cancelled |
| Delta Air Lines More Details |
DL | Worldwide: All International Travel | 25Feb20-31May20 | Yes - fare difference/taxes apply | For Travel before 31May20, change fee and any difference in fare will be waived. For Travel 01Jun20-31Dec20 (inclusive), change fee will be waived - any difference in fare and additional taxes applies. | Yes - conditions apply | If flight is cancelled |
| Delta Air Lines More Details |
DL | Worldwide: Change fee policy for tickets issued between 01Mar20 and 15Apr20 | For tickets issued between 01Mar20 and 15Apr20 | Yes - fare difference/taxes apply | New travel must commence by March 12, 2021 | Yes - conditions apply | Fare rules apply |
| EgyptAir More Details |
MS | Worldwide: ALL FLIGHTS CANCELLED by EGYPTAIR (excluding code share flights) | 20Mar20-23Apr20 | Yes- ONE FREE REISSUE to waive change penalty, DIFFERENCE IN FARE/TAXES must be COLLECTED. Ticket will be valid for one year starting from the new travel date. | New travel must commence by March 12, 2021 | Yes | REFUND UNUSED/PART USED tickets without penalty to original form of payment. |
| EgyptAir More Details |
MS | Worldwide: Policy for Voluntary Changes with Travel Between 23Apr20-01Jun20 | 23Apr20-01Jun20 | Yes- DIFFERENCE IN FARE/TAXES must be COLLECTED. | ONLY valid to change TRAVEL thru 01JUNE20 - for ONE FREE REISSUE to waive CHANGE PENALTY - provided ticket is re-issued in SAME CLASS / SAME ROUTING | No | Penalty Fee and Fare rules apply |
| EL AL More Details |
LY | Worldwide: Commercial Change Policy | 11Mar20-30Apr20 | Yes - fare difference/taxes apply | 01May20-28Feb21 - fare difference and taxes apply | No | Fare rules apply |
| Emirates More Details |
EK | Worldwide: Refund and Change Policy | Scheduled Emirates departure on or before Jun 30, 2020 | Yes - to an alternate flight or to/from nearest EK online gateway within the same region where EK flights are operating - change fee and fare difference will be waived. For a different region, fare difference and taxes apply. | Rebook to the same destination or to an alternate flight or to/from nearest EK online gateway within the same region where EK flights are operating - change fee and fare difference will be waived. For a different region, fare difference and taxes apply. | No | May hold ticket for future travel for 2 years from the original date of issue |
| Ethiopiean Airlines More Details |
ET | Worldwide: For tickets issued Between 01Mar20 and 31May20, for travel between 01Mar20 and 30Jun20 (all dates inclusive) | 01Mar20-30Jun20 | Rerouting permitted - fare difference and taxes apply | Within 1 year of making your original booking | No | Fare rules apply; Can retain ticket as credit for future travel without penalty - ticket is valid for 1 year from date of issue OR exchange ticket for a travel voucher - voucher is valid for 1 year from date of issue. |
| Etihad Airways More Details |
EY | Worldwide: For Cancelled Flights or if affected by an Entry Restriction | 30Jun20 | Yes - to an alternative Etihad gateway | 15Jul20 | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Etihad Airways More Details |
EY | Italy: Milan (Malpensa) - All flights suspended until 30 April. | 30Apr20 | Reroute within same geographical region to another Etihad Airways destination - taxes apply | Rebooking with same origin and destination when flights resume | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Etihad Airways More Details |
EY | Italy: Rome - EY85/86 suspended until 30 April; EY83/84 suspended until 30 June. | EY85/86 suspended until 30 April; EY83/84 suspended until 30 June | Reroute within same geographical region to another Etihad Airways destination - taxes apply | Rebooking with same origin and destination when flights resume | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Etihad Airways More Details |
EY | Lebenon: Beirut - All flights suspended from 16 March until 31 March. | 16Mar20-31Mar20 | Reroute within same geographical region to another Etihad Airways destination - taxes apply | Rebooking with same origin and destination when flights resume | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Etihad Airways More Details |
EY | Turkey: Istanbul - All flights suspended from 16 March until 31 March. | 16Mar20-31Mar20 | Reroute within same geographical region to another Etihad Airways destination - taxes apply | Rebooking with same origin and destination when flights resume | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Etihad Airways More Details |
EY | Morocco: Casablanca and Rabat - All flights suspended from 16 March until 31 March. | 16Mar20-31Mar20 | Reroute within same geographical region to another Etihad Airways destination - taxes apply | Rebooking with same origin and destination when flights resume | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Etihad Airways More Details |
EY | Jordan: Amman - All flights suspended from 17 March until 31 March. | 17Mar20-31Mar20 | Reroute within same geographical region to another Etihad Airways destination - taxes apply | Rebooking with same origin and destination when flights resume | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Etihad Airways More Details |
EY | Spain: Madrid and Barcelona - All flights suspended from 17 March until 31 March. | 17Mar20-31Mar20 | Reroute within same geographical region to another Etihad Airways destination - taxes apply | Rebooking with same origin and destination when flights resume | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Etihad Airways More Details |
EY | Indonesia: Jakarta - EY472/471 Suspended from 18 March until 30 June. | EY472/471 Suspended from 18 March until 30 June | Reroute within same geographical region to another Etihad Airways destination - taxes apply | Rebooking with same origin and destination when flights resume | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Etihad Airways More Details |
EY | S. Korea: Seoul - For travel on Mondays, Wednesdays, and Saturdays between 30 March to 30 April | For travel on Mondays, Wednesdays, and Saturdays between 30 March to 30 April | Reroute within same geographical region to another Etihad Airways destination - taxes apply | Rebooking with same origin and destination when flights resume | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Etihad Airways More Details |
EY | Hong Kong - All flights suspended until 30 June. | 30Jun20 | Reroute within same geographical region to another Etihad Airways destination - taxes apply | Rebooking with same origin and destination when flights resume | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Etihad Airways More Details |
EY | Thailand: Bangkok - EY406/405 suspended from 21 March to 2 May. | EY406/405 suspended from 21 March to 2 May. | Reroute within same geographical region to another Etihad Airways destination - taxes apply | Rebooking with same origin and destination when flights resume | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Etihad Airways More Details |
EY | Saudi Arabia: Riyadh, Jeddah, Dammam, and Medina - All flights suspended from 16 March until 31 March. | 16Mar20-31Mar20 | Reroute within same geographical region to another Etihad Airways destination - taxes apply | Rebooking with same origin and destination when flights resume | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Etihad Airways More Details |
EY | Kuwait - All flights suspended until 31 March. | 31Mar20 | Reroute within same geographical region to another Etihad Airways destination - taxes apply | Rebooking with same origin and destination when flights resume | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Etihad Airways More Details |
EY | Bahrain - Reduced from triple-daily to double-daily until 31 March. | 31Mar20 | Reroute within same geographical region to another Etihad Airways destination - taxes apply | Rebooking with same origin and destination when flights resume | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Etihad Airways More Details |
EY | Oman: Muscat - Reduced from triple-daily to double-daily until 31 March. | 31Mar20 | Reroute within same geographical region to another Etihad Airways destination - taxes apply | Rebooking with same origin and destination when flights resume | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Etihad Airways More Details |
EY | China: Shanghai (Pudong International Airport) - All flights suspended until 28 March. | 28Mar20 | Reroute within same geographical region to another Etihad Airways destination - taxes apply | Rebooking with same origin and destination when flights resume | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Etihad Airways More Details |
EY | China: Chengdu - All flights suspended until further notice. | Until further notice | Reroute within same geographical region to another Etihad Airways destination - taxes apply | Rebooking or Can retain ticket as credit for future travel without penalty | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Etihad Airways More Details |
EY | Japan: Nagoya - All flights suspended until 30 June. | 30Jun20 | Reroute within same geographical region to another Etihad Airways destination - taxes apply | Rebooking with same origin and destination when flights resume | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Eurowings More Details |
EW | Italy: Bologna, Genoa, Milan, Trieste, Turin, Venice, and Verona | 24Feb20-02Mar20 | Rerouting not permitted | With any Lufthansa Group (Austrian Airlines, Brussels Airlines, Eurowings, Germanwings, Lufthansa, SWISS, Edelweiss Air) airline until 31Mar20 | No | Fare rules apply |
| Eva Air More Details |
BR | Philippines - Entry Restriction | 10Feb20-30Apr20 | Rerouting not permitted | 30Jun20 | Yes | N/A |
| Eva Air More Details |
BR | Worldwide: International Flights (except Italy) | China/Hong Kong/Macao 20Jan-31May20; Singapore 11Feb-31May20; Japan 22Feb-31May20; Korea 24Feb-31May20; Europe (except Italy) 11Mar-31May20; Australia 20Mar-31May20; Others (Not Italy) 17Mar-31May20 | Route changes will refer to applicable fare rule and charge the fare/tax difference | May change date to a flight departing on or before 31Dec20 - Same Route, fare difference and taxes apply. Changes must be complete by 02Jun20 | Yes | Full/Partial refund of the NET reported, Refund fee of the tickets and/or ancillary services will be exempted. |
| Eva Air More Details |
BR | EVAAIR: Italy Flights | 18Feb20-06Jul20 | Route changes will refer to applicable fare rule and charge the fare/tax difference | May change date to a flight departing on or before 31Dec20 - Same Route, fare difference and taxes apply. Changes must be complete by 07Jul20 | Yes | Full/Partial refund of the NET reported, Refund fee of the tickets and/or ancillary services will be exempted. |
| Fiji Airways More Details |
FJ | Worldwide: All New and Existing Fiji Airways tickets | All New and Existing Fiji Airways tickets | Rerouting permitted - fare difference and taxes apply | For travel on or before 30 June 2020 - Passengers can change their bookings without reissue fee and fare differential for travel on the same sector. If reissuing for another sector where the fare is higher than the original fare purchased, then the fare difference will apply. For travel from 01 July 2020 - No reissue fee is applicable however fare difference even on same sector re-bookings may apply | No | Fare rules apply; Can retain ticket as credit for future travel through 31Dec20 |
| Finnair More Details |
AY | Hong Kong and China: Guangzhou, Nanjing, Beijing Capital, Beijing Daxing, Shanghai, Xi´an - Cancelled flights | 30Apr20 | Rerouting not permitted | 30Jun20 | Yes | N/A |
| Finnair More Details |
AY | Hong Kong: Flights AY102/101 - cancelled | 30Apr20 | Rerouting not permitted | 30Jun20 | Yes | N/A |
| Finnair More Details |
AY | S. Korea: Seouls - cancelled flights | 09Mar20 to 16Apr20 | Yes | 30Jun20 | Yes | N/A |
| Finnair More Details |
AY | S. Korea: Buson - Route opening postponed until 01Jul20 | up to/incl 30Jun20 | Yes | 30Sep20 | Yes | N/A |
| Finnair More Details |
AY | Italy: Milan - Cancelled flights | 09Mar20 to 07Apr20 | Yes | 30Jun20 | Yes | N/A |
| Finnair More Details |
AY | Japan: Osaka - Flights AY67/68 to and from Osaka - cancelled | 31Mar20-17Oct20 | Yes | 17Oct20 | Yes | N/A |
| Finnair More Details |
AY | Worldwide: All Existing Finnair bookings for travel in March - Changes permitted | 04Mar20-31Mar20 | Rerouting not permitted | 30Jun20 | No | Fare rules apply |
| Frontier Airlines More Details |
F9 | Worldwide: Change/Cancellaltion policy for tickets issued on or before 10Mar20 | "For travel dates 10Mar20-30Apr20: make one time change without a change/cancel fee For travel dates 01May20-31May20: make one time change without a change/cancel fee thru 31Mar20. Standard change/cancel fees will apply from April 1, 2020 onwards." | Yes - fare difference/taxes apply | travel must be completed by 09Nov20 | Cancel only | Retain the value of your ticket to be applied towards the purchase of a future ticket within 90 days of cancellation |
| Frontier Airlines More Details |
F9 | Worldwide: Change/Cancellaltion policy for tickets issued 11Mar20-31Mar20 | For bookings made between March 10 and March 31, 2020 | Yes - fare difference/taxes apply | travel must be completed by 09Nov20 | Cancel only | Retain the value of your ticket to be applied towards the purchase of a future ticket within 90 days of cancellation |
| Gulf Air More Details |
GF | Worldwide: Reissue/refund policy | Applicable to all tickets regardless of travel date | Rerouting not permitted | Unlimited changes without any change fees for future departure dates on the same route - fare difference/taxes apply | Yes | When there has been a Gulf Air schedule change resulting in no comparable schedule being available within 24 hours of the originally scheduled departure or arrival OR a change in the routing of a scheduled Gulf Air flight which adds one or more stops to the original itinerary. |
| Hainan Airlnies More Details |
HU | Worldwide: All Hainan Airlines Tickets | 29-Feb-20 | Yes | 30-Jun-20 | Yes | N/A |
| Hawaiian Airlines More Details |
HA | China | 16-Feb-20 | Yes | 19APR20 (Must be booked and ticketed by 16FEB20) | No | N/A |
| Hawaiian Airlines More Details |
HA | S. Korea - voluntary changes | 24Feb20-01May20 | Yes - fare difference/taxes apply | 31Oct20 - fare difference/taxes apply | No | Must be cancelled no later than 24 hours prior to departure |
| Hawaiian Airlines More Details |
HA | Japan | 02Mar20-19Mar20 | Yes - fare difference/taxes apply | Must commense no later than 23Apr20 | No | If flight is cancelled, refund permitted |
| Hawaiian Airlines More Details |
HA | Worldwide: For new Hawaiian Airlines tickets issued between March 1, 2020 and March 16, 2020 - One-time Change Fee Waived | for all tickets issued between 01Mar20 and 16Mar20 | Yes - fare difference/taxes apply | Within 1 year of making your original booking; fare difference/taxes apply | No | Fare rules apply |
| Hawaiian Airlines More Details |
HA | "Europe: EU Schengen Area, United Kingdom , Ireland" | 13Mar20-31May20 | Yes - fare difference/taxes apply | 31Dec20 | No | Fare rules apply |
| Hong Kong Airlines More Details |
HX | China | 24 January to 30 April 2020 | Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier | Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier | Yes | Must be submitted within 60 days from the affected flight date; No-show passengers are not eligible for wavier. |
| Hong Kong Airlines More Details |
HX | Taipei | 7 February to 30 April 2020 | Must be rebooked by 31May20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier | Must be rebooked by 31May20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier | Yes | Must be submitted within 60 days from the affected flight date; No-show passengers are not eligible for wavier. |
| Hong Kong Airlines More Details |
HX | Hong Kong | 31 January and 31 May 2020 | Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier | Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier | No | Fare rules apply |
| Hong Kong Airlines More Details |
HX | S. Korea: Seoul | 25 February to 30 April 2020 | Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier | Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier | Yes | Must be submitted within 60 days from the affected flight date; No-show passengers are not eligible for wavier. |
| Hong Kong Airlines More Details |
HX | Japan | 6 March to 30 April 2020 | Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier | Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier | Yes | Must be submitted within 60 days from the affected flight date; No-show passengers are not eligible for wavier. |
| Hong Kong Airlines More Details |
HX | Thailand | 6 March to 30 April 2020 | Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier | Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier | Yes | Must be submitted within 60 days from the affected flight date; No-show passengers are not eligible for wavier. |
| IBERIA More Details |
IB | IBERIA: Worldwide - Voluntary Changes | 01Mar20-30Jun20 | Rerouting not permitted, Only by exchanging your ticket for a travel voucher, Can re-book until 30JUN21 (no black-out dates apply). | 31Mar21- conditions apply; date changes must be completed within 12 months after the original ticket issue date(ticket validity). Blackoutdates: 09/10/2020 to 12/10/2020; 04/12/2020 to 09/12/2020; 19/12/2020 to 10/01/2021; 24/03/2021 to 31/03/2021 | No | Fare rules apply; Can retain ticket as credit for future travel, travel must be completed within 12 months after the original ticket issue date(ticket validity) |
| IBERIA More Details |
IB | Worldwide: Commercial Policy - Involuntary Cancelled Flight | From 11Mar20 and on | Rerouting not permitted, Only by exchanging your ticket for a travel voucher, Can re-book until 30JUN21 (no black-out dates apply). | 31Mar21- conditions apply; date changes must be completed within 12 months after the original ticket issue date(ticket validity). Blackoutdates: 09/10/2020 to 12/10/2020; 04/12/2020 to 09/12/2020; 19/12/2020 to 10/01/2021; 24/03/2021 to 31/03/2021 | Yes | If flight is cancelled - may request a refund or a voucher for future travel through 31Mar21 |
| IcelandAir More Details |
FI | Worldwide: Commercial Policy | 01May20 | Rerouting permitted by exchanging your ticket for a travel voucher - conditions apply | New travel period must be completed by January 1, 2021 or within 1 year of makingyour original booking (whichever comes first) - fare difference/taxes apply | Cancel only | Fare rules apply; Can retain ticket as credit on a travel voucher that is valid for one year from the date of issue |
| Japan Airlines More Details |
JL | China - Voluntary changes | 24Jan20-23Oct20 | Rerouting not permitted | Up to and including 31Dec20 or within 1 year of makingyour original booking (whichever comes first) | Yes | N/A |
| Japan Airlines More Details |
JL | Hong Kong - Voluntary Changes | 28JAN20 – 06Jul20 | Rerouting not permitted | 31AUG20 or within 1 year of makingyour original booking (whichever comes first) | Yes | refund is permitted |
| Japan Airlines More Details |
JL | S. Korea | 24Feb20-06Jul20 | Rerouting not permitted | 31Aug20 or within 1 year of makingyour original booking (whichever comes first) | Yes | refund is permitted |
| Japan Airlines More Details |
JL | Worldwide: Commercial Policy | Travel dates between February 28, 2020 and March 19, 2020 - Tickets issued on/before February 28, 2020 - for reservation change or refund on/after February 29, 2020; Travel dates between March 20, 2020 and April 5, 2020 - Tickets issued on/before March 6, 2020 - for reservation change or refund on/after March 6, 2020; Travel dates between April 6, 2020 and April 30, 2020 - for reservation change or refund on/after March 18, 2020 | Rerouting not permitted | New travel dates between February 29, 2020 to June 30, 2020 - For new travel dates on/before April 24, 2020, must be booked in the same cabin of service as original fare paid. For new travel dates on/after April 25, 2020, must be booked in the same inventory as original fare paid. | Yes | refund is permitted |
| Japan Airlines More Details |
JL | Worldwide: Flight Suspensions/Decrease in Frequency | Travel dates between February 4, 2020 and June 30, 2020 where flight has become unconfirmed (UN status) | Changes to Origin/Destination: After departure only. | Thru June 30, 2020: For new travel dates on/before May 17, 2020, must be booked in the same cabin of service as original fare paid. For new travel dates on/after May 18, 2020, must be booked in the same inventory as original fare paid. | N/A | N/A |
| jetBlue More Details |
B6 | Worldwide: Flights booked between 27Feb20-05Mar20 | 27Feb20-11Mar20 | Yes - fare difference/taxes apply | 01Jun20 | No | Will receive credit with jetBlue Travel Bank Credit, valid for 1 year from the date of issue to be used toward future jetBlue air travel only |
| jetBlue More Details |
B6 | Worldwide: No Change/Cancel Fees for Previous Bookings - waive change/cancel fees for customers traveling March 10, 2020 through April 30, 2020 | March 10, 2020 through April 30, 2020 | Yes - fare difference/taxes apply | 24Oct20 - fare difference/taxes apply | Cancel only | Fare rules apply - Will receive credit with jetBlue Travel Bank Credit, valid for 1 year from the date of issue to be used toward future jetBlue air travel only |
| KLM More Details |
KL | Worldwide: Book with confidence | 31May20 | Yes - fare difference/taxes apply | You have until 30Sep20 to postpone your trip; New travel at no additional cost must commence no later than 30Nov20. For new travel on or after 01Dec20, change fee is waived but fare difference and taxes apply. | No | Fare rules apply; Can retain ticket as credit for future travel without penalty |
| Korean Air More Details |
KE | Worldwide: Special Reissue Fee Waiver for tickets issued March 10, 2020 - April 30, 2020 | On or after 10Mar20 | Rerouting not permitted | Within 1 year of making your original booking - fare difference and taxes apply | No | Fare rules apply |
| Korean Air More Details |
KE | Worldwide: All Korean Air International Flights (voluntary changes of totally unused tickets) | On or before June 30, 2020 | Rerouting not permitted | Totally Unused Ticket : New travel date can be scheduled any date on/before February 28, 2021. Partially Used Ticket : New travel date must be within the original ticket validity (A period of one year from the date of original ticket issuance) | Yes | N/A |
| Korean Air More Details |
KE | Worldwide: Involuntary Flight Cancellation | 04Mar20-31May20 | Yes - within the same region | Rebooking to alternate destination with the same region on Orignal Dates | Yes | If flights is cancelled |
| Kuwait Airways More Details |
KU | Worldwide: Passengers travelling from 22nd February 2020 – 30th April 2020, regardless of tkt issue date | 22nd February 2020 – 30th April 2020 | Yes - fare difference/taxes apply | Travel until 31Dec20 - fare difference/taxes apply | Yes | N/A |
| La Compagnie More Details |
B0 | Worldwide: Commercial Policy for Paris and Nice Routes | 18Mar20-12Apr20- Cancelled Flights or 18Mar20-31May20 for Voluntary Chances | Rerouting not permitted | Reschedule travel plans at no cost or can accept a voucher that may be redeemed within the next year. | Yes | Can retain ticket as credit for future travel or request refund. |
| LATAM More Details |
LA | Worldwide: Flights up to May 31, 2020 affected by cancellations, border closure restrictions and/or state of emergencies due to the COVID-19 pandemic. | 31May20 | Rerouting not permitted | 31Dec20 | No | Fare rules apply; Can retain ticket as credit for future travel up to 31Dec20 |
| LATAM More Details |
LA | Worldwide: Unaffected flights (cancellations, border closure restrictions and/or state of emergencies due to the COVID-19 pandemic) | up to and including December 31, 2020 | Yes - fare difference/taxes apply | 31Dec20 - fare difference and taxes apply | No | Fare rules apply; Can retain ticket as credit for future travel up to 31Dec20 |
| Loganair More Details |
LM | Loganair Voluntary Policy for Operating Flights before 04May20 | Up to and including 03May20 | Yes - fare difference/taxes apply | Change your date of travel after 31May20 or place your booking on hold | No | Fare rules apply; Can retain ticket as credit for future travel |
| Loganair More Details |
LM | Loganair Involuntary Policy for Cancelled Flights thru 31May20 | Up to and including 30May20 | Yes - fare difference/taxes apply | Change your date of travel after 31May20 or place your booking on hold | No | Fare rules apply; Can retain ticket as credit for future travel |
| LOT Polish Airlines More Details |
LO | Worldwide: All LOT Polish Airlines flights scheduled from March 29 to April 11, 2020 have been cancelled | Tickets issued on or before March 13th, 2020, for travel between March 15th and March 28th, 2020 OR Tickets issued on or before March 24th, 2020, for travel between March 29th and April 11th, 2020 | Yes - use the value of your ticket towards the new flights - fare difference/taxes apply | Withine 1 year of making your original booking - must be rebooked by August 31st, 2020 - Please visit https://www.lot.com/us/en/coronavirus-travel-information for information and to submit requests for refund and reissue. | Yes | Please visit https://www.lot.com/us/en/coronavirus-travel-information for information and to submit requests for refund and reissue. |
| Lufthansa More Details |
LH | Worldwide: Flexibility options | up to and including December 31, 2020 | Rerouting permitted by cancelling your flights and holding the value of the ticket for future travel- conditions apply | 31Dec20 - fare difference and taxes apply; Must rebook new flights by 31Aug20 | No | Fare rules apply; Can retain ticket as credit for future travel up to 31Dec20 |
| Malaysia Airlines More Details |
MH | China and Hong Kong | 28Jan20-29Feb20 | Rerouting not permitted | 31May20 | Yes | Can retain ticket as credit for future travel or request refund. |
| Malindo Airways More Details |
OD | Worldwide: ONE-TIME FREE REBOOKING | Feb-Apr 2020 | Yes - fare difference/taxes apply | Redemption of voucher must be completed within 6 months of the date of issuance. Period of travel permitted is up to 11 months ahead of date of redemption | No | Fare rules apply; Travel voucher provided as long as notice of cancellation is given at least 72 hours before the scheduled departure time |
| MEA-Middle East Airlines More Details |
ME | Worldwide: Waiver Policy | On/Before 30APR20 | Yes - fare difference/taxes apply | Same Route- Fare Difference not Applicable if new travel is within 30APR20/same cabin. If ME/OC Connection with Other Carrier-Applicable as per GDS | Yes | Refund must be processed by the issuing agency waiving penalty before 30Apr20 |
| Myanmar Airways International More Details |
8M | China: Guangzhou | 01Feb20-29Feb20 | Rerouting not permitted | Within 1 year of making your original booking | Yes | N/A |
| Oman Air More Details |
WY | Iran: Tehran | 24Feb20 until further notice | Yes - fare difference/taxes apply | Within 1 year of making your original booking | No | Fare rules apply; Can retain ticket as credit for future travel |
| Pegasus Airlines More Details |
PC | Turkey: Domestic Voluntary Change | Through 01Jun20 | Yes - Within same region; re-book 1week before /after flights of the original scheduled date, all penalities/change fees may be waived | Up to 25OCT20; re-booking of same route deadline until 30APR20; change fee may be waived, fare difference will be charged. | No | Only if flight is cancelled |
| Pegasus Airlines More Details |
PC | Worldwide: International Voluntary Change | Through 01Jun20 | Yes - Within same region; re-book 1week before /after flights of the original scheduled date, all penalities/change fees may be waived | Higly recommended to refund all International | Yes | N/A |
| Pegasus Airlines More Details |
PC | Worldwide: Commercial Policy for International and Domestic cancelled flights on or after 05Feb20 for tickets issued on or before 26Mar20 | on or after 05Feb20 for tickets issued on or before 26Mar20 | Rerouting is permitted in the same region - all penalties and fare differences to be waived | Rebooking/Rerouting is permitted in the same region - all penalties and fare differences to be waived | See Add'l Requirements | Must cancel flights and request for the ticket to remain "open" - May receive a refund of all unused open tickets from the airline two months after the flight ban is lifted |
| Philippine Airlines More Details |
PR | Worldwide: VOLUNTARY Change Policy | 01May20 onwards | Yes - fare difference/taxes apply | Changes must be made at least 7 days before departure; can also request a travel voucher for future use | No | Travel Voucher will be issued, valid for 1 year and can be used to purchase PAL tickets/ baggage/seats |
| Philippine Airlines More Details |
PR | Worldwide: Flight Cancellations/Travel bans due to COVID-19 | All passengers holding tickets with travel from 15 March to 30 April 2020. OR All passengers affected by cancelled flights due to COVID-19 covering period 02February to 31May 2020 | Yes - fare difference/taxes apply | Travel until 30 Nov/within ticket validity, whichever comes first; Same route-No additional fare collected; Blackout dates for USA/Canada: (Ex-US/Canada) 15 June to 31 July 2020; (Ex-PH) 15 July to 15 September 2020; For rebooking from 01Dec20 or on Black-out dates-fare/tax difference wll be collected. | Yes | Refund permitted or may opt to convert unused value of ticket to a Travel Voucher - Travel voucher will have an additional 10% of unused value as incentive (only applicable for flight cancellation or travel restriction). |
| Porter Airlines More Details |
PD | Worldwide: ONE-TIME FREE REBOOKING | 13Mar20 or after | Yes - fare difference/taxes apply | 13Mar20 or after - Can re-book up to 24 hours before travel. | No | Fare rules apply |
| Precision Air More Details |
PW | Worldwide: Network Policy | From 27Mar20 | Yes - fare difference/taxes apply | 17Mar21 - Must rebook/reissue ticket by June 30, 2020 | No | Fare rules apply |
| Qantas Airways More Details |
QF | China: Beijing and Shanghai | 31Mar20 | Yes - Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws. | Hold your ticket for future credit - travel must be complete by 31Dec21. | Yes | Can retain ticket as credit for future travel or request refund. |
| Qantas Airways More Details |
QF | Entry Restrictions: Customer must provide valid proof that they are impacted by those travel restrictions | 31Jan20-30Apr20 | Yes - Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws. | Rebook up to and including 31Jul20 OR May hold your ticket for future credit - travel must be complete by 31Dec21. | Yes | Refund permitted or may retain the value of the ticket for future travel - new travel must be completed by 31Dec21 - Applicable ticket surcharges, fees and taxes may apply. |
| Qantas Airways More Details |
QF | Worldwide: International Flight Cancellations | 26Mar20-31May20 AND additional cancellations and reduction of services across the Qantas International network until mid-September 2020 | Rerouting not permitted | Rebook for the same day or one day before or one day after - May retain value of ticket for future travel - New travel dates must be complete by 31Dec21 | Yes | Refund permitted or may retain the value of the ticket for future travel - new travel must be completed by 31Dec21 |
| Qantas Airways More Details |
QF | Worldwide: Change fee waiver for Qantas International and Domestic bookings - change fee waiver is valid for tickets cancelled and held in credit between now and 31 March 2020 | up to and including 31Jul20 | Rerouting permitted by holding the value of the ticket as credit for future travel - conditions apply | Waiver is valid for tickets cancelled on or after 31 January 2020 and held in credit before 30 April 2020; Ticket can be held in credit until 31 December 2021 (ticket must be reissued and travel completed by 31 December 2021) - Fare differences and taxes apply. | No | May retain the value of the ticket as credit - fare difference and taxes apply - flights must be cancelled before 30Apr20 |
| Qatar Airways More Details |
QR | Worldwide: COVID-19 policy - for tickets issued on or before 30Sep20 for travel on or before 30Sep20 | For tickets issued on or before 30Sep20 for travel on or before 30Sep20 | Rerouting permitted by exchanging your ticket for a travel voucher - conditions apply | On or before 30Sep20 - one change permitted free of charge; On or after 01Oct20 - fare difference and taxes apply. | Yes | "May refund ticket back to the original form of payment OR exchange ticket for voucher for unutilized value of the ticket plus 10% and YQ/YR tax For those who have already received a voucher for future travel issued between 01Mar20 and 25Mar20 (inclusive), starting 01May20, Qatar Airways will proactively send new vouchers with the added 10% value." |
| Qatar Airways More Details |
QR | Worldwide: Travel with Confidence - for tickets issued before 27Sep20 for travel before 30Sep20 | For tickets issued before 27Sep20 for travel before 30Sep20 | Within 1 year from original ticket issue date or within maximum permitted stay per the fare rules, whichever comes later; Must finalize changes no later than3 days prior to departure; fare difference and taxes apply | Within 1 year from original ticket issue date or within maximum permitted stay per the fare rules, whichever comes later; Must finalize changes no later than3 days prior to departure; fare difference and taxes apply | No | "Exchange ticket for voucher for unutilized value of the ticket plus 10% and YQ/YR tax |
| Royal Air Maroc More Details |
AT | Italy: Milan - Malpensa, Bologna, and Venice | 28Feb20-15Mar20 | Rerouting not permitted | until 31Mar20 | No | Fare rules apply |
| Royal Air Maroc More Details |
AT | Saudi Arabia - Entry Restrictions | 28Feb20-15Mar20 | Rerouting not permitted | until 31Mar20 | Yes | N/A |
| Royal Air Maroc More Details |
AT | France | 13Mar20-03Apr20 | Yes - any destination within Europe for Passengers traveling through 03Apr20 | Until 31May20 | No | Exchange is allowed to be used toward future travel on Royal Air Maroc’s network and will be valid for 6 months from the date of issue. |
| Royal Air Maroc More Details |
AT | Worldwide: All International Royal Air Maroc tickets issued before 31Mar20, including cancelled flights because of COVID-19 authorities' restrictions. | 30Jun20 | Rerouting not permitted | 31Oct20 - same destination and same booking class | No | Retain value of ticket for a travel voucher, valid for 12 months, issued directly by the airline |
| Royal Brunei Airlines More Details |
BI | Worldwide: VOLUNTARY Change Policy | For tickets issued before 03Apr20 | Yes - fare difference/taxes apply | Unitl 31Dec20 | No | Fare rules apply |
| Royal Jordanian More Details |
RJ | Italy: Rome | 27Feb20-31Mar20 | Rerouting not permitted | on/before 31Mar20: no additional collection; after 31Mar20 - fare difference/taxes apply | Yes | Must be processed no later than 31Mar20 |
| Royal Jordanian More Details |
RJ | Asia: China, Hong Kong, Thailand, Malaysia | 27Feb20-31Mar20 | Rerouting not permitted | on/before 31Mar20: no additional collection; after 31Mar20 - fare difference/taxes apply | Yes | Must be processed no later than 31Mar20 |
| Royal Jordanian More Details |
RJ | Saudi Arabia | 27Feb20-31Mar20 | Rerouting not permitted | on/before 31Mar20: no additional collection; after 31Mar20 - fare difference/taxes apply | Yes | Must be processed no later than 31Mar20 |
| Royal Jordanian More Details |
RJ | Worldwide: Change of Reservation Policy, for tickets issued on or before 16Mar20, travellnig between 01Feb20 and 30Apr20 | For tickets issued on or before 16Mar20, travellnig between 01Feb20 and 30Apr20 | Rerouting not permitted | New Travel date between 14Apr20-14May20 (inclusive) and between 16Aug20-13Dec20 (inclusive) - fare difference and taxes apply | No | Fare rules apply |
| Saudia More Details |
SV | Saudi Arabia: All domestic flights | 04Mar20-15Apr20 | Rerouting permitted - fare differences/taxes apply | Rebook later - Cancel booking with the option to keep the value of the ticket, plus any ancillary service charges as credit for future travel, for the same route and class of service without any restrictions to the new date of travel and, for one time only, without collecting fees or the fare difference. | Yes | Refund the ticket without any fees (except for non-refundable taxes) |
| Saudia More Details |
SV | Saudi Arabia: All International flights | 04Mar20-15Apr20 | Rerouting permitted - fare differences/taxes apply | Rebook later - Cancel booking with the option to keep the value of the ticket, plus any ancillary service charges as credit for future travel, for the same route and class of service without any restrictions to the new date of travel and, for one time only, without collecting fees or the fare difference. | Yes | Refund the ticket without any fees (except for E3 security fees and non-refundable taxes) |
| SAS - Scandinavian Airlines More Details |
SK | China: Beijing and Shanghai - Cancelled flights | 29-Feb-20 | Rerouting not permitted | 31May20 | Yes | If flight is cancelled |
| SAS - Scandinavian Airlines More Details |
SK | China: Shanghai and Beijing - voluntary changes | 01Mar20-15Mar20 | Rerouting not permitted | 16Mar20-31Mar20 | No | Fare rules apply |
| SAS - Scandinavian Airlines More Details |
SK | Hong Kong - voluntary changes | 30Jan20-29Feb20 | Rerouting not permitted | 31May20 | No | Fare rules apply |
| SAS - Scandinavian Airlines More Details |
SK | Philippines - Entry Restriction | 31Mar20 | Yes | Rerouting to alternate Airline on Orignal Dates | Yes | Strongly recommended by SAS as options are very limited. |
| SATA Azores Airlines More Details |
S4 | Worldwide: All SATA Group tickets, on flights operated by SATA Air Açores and Azores Airlines issued before 06Mar20 | All SATA Group tickets issued before 12Mar20 | Rerouting not permitted | "Voluntary changes: Rebookings are allowed for new trips with a start date until May 31, 2020 without penalty charge and fare difference. Rebookings for new trips starting after May 31, 2020, can reschedule to start traveling until December 31, 2020. No penalties will be charged, but the fare difference will be charged. The aforementioned changes must be made by May 31, 2020. Involuntary changes: Rebookings are allowed for new trips without penalty charge and fare difference, within 1 year of making your booking. The aforementioned changes must be made by May 31, 2020." | No | For cancelled flight, may exchange ticket for a voucher for future travel. The voucher must be requested by May 31, 2020 and is valid for 1 year from the date of issue. |
| Shenzhen Airlines More Details |
ZH | China: Wuhan, Yichang, Xiangyang, and Shiyan | 29-Mar-20 | Yes | Within 1 year of making your original booking date | Yes | N/A |
| Sichuan Airlines More Details |
3U | All Sichuan Airlines Tickets | 31Jan20-28Mar20 | Yes | 30-Jun-20 | Yes | N/A |
| Singapore Airlines More Details |
SQ | China, Hong Kong and Macao | 24Jan20-31Mar20 | Yes | up to/incl 31AUG20 | By Request | N/A |
| Singapore Airlines More Details |
SQ | India | 13Mar20-15Apr20 | Yes - fare difference/taxes apply | Unitl 31Aug20 | Yes | Full refund for all tickets (including non-refundable tickets) |
| Singapore Airlines More Details |
SQ | Worldwide: Travel Waiver Policy for tickets issued on or before 15Mar20 with travel dates up to and including 31May20 | Up to and including 31May20 | May retain the value of your ticket and extend its validity and rebook at a later date. Travel must be completed by 31 March 2021 - fare difference and taxes apply; changes must be made before 31May20 | May retain the value of your ticket and extend its validity and rebook at a later date. Travel must be completed by 31 March 2021 - fare difference and taxes apply; changes must be made before 31May20 | No | May retain the value of your ticket and extend its validity and rebook at a later date. Travel must be completed by 31 March 2021 - fare difference and taxes apply; changes must be made before 31May20 |
| SpiceJet More Details |
SG | India: All flights suspended between 25Mar20 and 14Apr20 - automatically cancelled with zero cancellation fee and a credit for future travel will be created . | 25Mar20-14Apr20 | The credit shell can be used to make another booking after 01Apr20 for the same passenger(s) for travel on or before 28th February, 2021. | The credit shell can be used to make another booking after 01Apr20 for the same passenger(s) for travel on or before 28th February, 2021. | No | Bookings will be automatically cancelled with zero cancellation fee and a credit shell will be created for the same - The credit shell can be used to make another booking after 01Apr20 for the same passenger(s) for travel on or before 28th February, 2021 |
| Spirit Airlines More Details |
NK | Worldwide: Spirit Airlines Network | Existing reservations | Rather than making changes to your existing reservation, visit Spirit Airlines' website to receive your reservation credit and then rebook your preferred trip. | Visit Spirit Airlines' website to receive your reservation credit and then rebook your preferred trip. | No | Voucher for future travel only - must request the voucher directly at https://customersupport.spirit.com/hc/en-us/requests/new?ticket_form_id=360000135438 |
| SWISS More Details |
LX | Italy: Bologna, Genoa, Milan, Trieste, Turin, Venice, and Verona | 24Feb20-02Mar20 | Yes | With any Lufthansa Group (Austrian Airlines, Brussels Airlines, Eurowings, Germanwings, Lufthansa, SWISS, Edelweiss Air) airline until 31Mar20 | No | Fare rules apply |
| Tap Air Portugal More Details |
TP | Worldwide: Commercial Policy | 19Mar20-30Apr20 | Yes - fare difference/taxes apply | Rebooking must be made 24 hours before original departure. New travel must begin by December 31, 2020 | No | Fare rules apply |
| Thai Airways More Details |
TG | China: Beijing, Shanghai, Guangzhou, Kunming, Xiamen, Chengdu, Chongqing, Changsha, Zhengzhou, Shenzhen | 24Jan20-31Mar20 | Yes - fare difference/taxes apply | 31Mar20 | Yes | Applies to original travel dates between 24Jan20-29Feb20 |
| Thai Airways More Details |
TG | Hong Kong | 224Jan20-30Apr20 | Yes - fare difference/taxes apply | 30Sep20 | No | Fare rules apply |
| Thai Airways More Details |
TG | "Japan, Taiwan, Singapore, Malaysia, Vietnam 18Feb20" | 30Apr20 | Yes - fare difference/taxes apply | 15Dec20 | No | Fare rules apply |
| Thai Airways More Details |
TG | Italy: Rome and Milan 25Feb20 | 30Apr20 | Yes - fare difference/taxes apply | 15Dec20 | No | Fare rules apply |
| Turkish Airlines More Details |
TK | Iran | 23Feb20-31Mar20 | Yes - within the same region | Must be rebooked by 31Mar20 - new travel date: within 1 year of making your original booking - for new travel dates after 31Mar20, fare difference and taxes apply. | Yes | Must be processed by 31Mar20 |
| Turkish Airlines More Details |
TK | Saudi Arabia - entry restrictions | 27Feb20-31Mar20 | Yes - within the same region | Must be rebooked by 31Mar20 - new travel date: within 1 year of making your original booking - for new travel dates after 31Mar20, fare difference and taxes apply. | Yes | Must be processed by 31Mar20 |
| Turkish Airlines More Details |
TK | China and Hong Kong | 31Jan20-31May20 | Yes - within the same region | Must be rebooked by 31Mar20 - new travel date: within 1 year of making your original booking - for new travel dates after 31Mar20, fare difference and taxes apply. | Yes | Must be processed by 11Apr20 |
| Turkish Airlines More Details |
TK | Tajikistan: Dushanbe - Originating from China, Korea, Afghanistan, Iran or Italy | 02Mar20-31Mar20 | Yes - within the same region | Must be rebooked by 31Mar20 - new travel date: within 1 year of making your original booking - for new travel dates after 31Mar20, fare difference and taxes apply. | Yes | Must be processed by 11Apr20 |
| Turkish Airlines More Details |
TK | Europe: France, Spain,Germany,Austria,Belgium, Holland, Sweden,Norway, Denmark | 14Mar20-31May20 | Yes - within the same region | Must be same fare class and for up to one year after your original ticket date | Yes | Fare Rules Apply |
| Turkish Airlines More Details |
TK | Worldwide: Tickets issued on or before March 31, 2020 | 31Dec20 | Yes - within the same region | Must be rebooked before departure for flights on/before 28Feb21 | No | Fare rules apply |
| Turkish Airlines More Details |
TK | Pakistan: Karachi, Lahore, Islamabad | 20Mar20-31Mar20 | Yes - within the same region - changes must be complete by 30Apr20 | 31May20 - changes must be complete by 30Apr20 | No | Fare rules apply |
| Turkish Airlines More Details |
TK | Turkish Airlines: Cancellation of Euro 2020, for travel to Italy and Azerbaijan | 09-12Jun 2020 Arriving Italy // 15-21Jun & 03-04Jul 2020 Arriving Azerbaijan | Yes - fare difference/taxes apply | 30-Jun-20 | Yes | N/A |
| United Airlines More Details |
UA | China: Beijing, Chengdu & Shanghai | 30Apr20 | Yes - fare difference/taxes apply | 30Jun20 | Yes | N/A |
| United Airlines More Details |
UA | China: Wuhan | 29-Mar-20 | No - Refund only | Refund Only | Yes | N/A |
| United Airlines More Details |
UA | Hong Kong | 30Apr20 | Yes - fare difference/taxes apply | 30Jun20 | Yes | N/A |
| United Airlines More Details |
UA | S. Korea | 24Feb20-30Apr20 | Yes - fare difference/taxes apply | 30Apr20 | Yes | N/A |
| United Airlines More Details |
UA | Worldwide: All United Airlines tickets issued between 03Mar20 and 30Apr20 - One-time change fee waived | All ticketed issued between 03Mar20 and 30Apr20 | Yes - fare difference/taxes apply | Within 1 year of making your original booking | No | Fare rules apply |
| United Airlines More Details |
UA | Italy: Bologna, Genoa, Milan (Bergamo, Linate, Malpensa), Trieste, Turin, Venice, Verona | 27Feb20-30Apr20 | Yes - fare difference/taxes apply | For new travel dates after 30Apr20, fare difference and taxes apply | Yes | if flight is cancelled |
| URAL Airlines More Details |
U6 | Worldwide: Involuntary Flight Cancellation Policy | All tickets issued before 10Apr20 | Yes - fare difference/taxes apply | Re-book to a later date, WITHOUT PENALTY AND SUPPLEMENT: for departure period from 10Apr20 until 30Jun20, or from 01Sep20 until 20Dec20* (Provided the original COS or subclass G in available). ***For the departure period from 01Jul20-31Aug20- WITHOUT PENALTY ANY FARE DIFFERENCE APPLIES | Yes | Refund the full amount for the ticket or accept bonuses for issuing future flights |
| URAL Airlines More Details |
U6 | Worldwide: Voluntary Change Policy | All tickets issued before 10Apr20 | Yes - ONLY DOMESTIC ROUTES, with a fee for reissuing 1000 rubles for one-way carriage and fare difference/taxes apply; Name Change also allowed | Re-book to a later date, WITH a fee for reissuing 1,000 rubles for one-way transportation: for departure period from 10Apr20 until 30Jun20, or from 01Sep20 until 20Dec20* (Provided the original COS or subclass G in available). ***For the departure period from 01Jul20-31Aug20- re-book with a fee for reissuing 1,000 rubles for one-way transportation + ANY FARE DIFFERENCE APPLIES | Yes | Fare Rules Apply; Ticket can be kept open dated |
| Vietnam Airlines More Details |
VN | China, Hong Kong and Macao | 28Mar20 | Yes | Only penalty fee waived - fare difference/new taxes must be collected - Within 1 year of making your original booking | Yes | If flight is cancelled |
| Vietnam Airlines More Details |
VN | Hong Kong and Macau: Flights between Hanoi/Hong Kong and Hanoi/Macau | 28Mar20 | Yes | Rebooking to alternate Vietnam flight on original dates | Yes | N/A |
| Vietnam Airlines More Details |
VN | Hong Kong: Flights VN598/VN599 between Ho Chi Minh City and Hong Kong | 28Mar20 | Yes | Rebooking to alternate Vietnam flight on original dates | Yes | N/A |
| Vietnam Airlines More Details |
VN | Canada: Vancouver - Cancelled flights: VN2034 (TPE-YVR)/VN2035 (YVR-TPE) | 01Mar2020 to 31May2020 | Rerouting not permitted | Rebooking for China Airlines flight CI032 (TPE-YVR)/CI031 (YVR-TPE) for the same date | Yes | N/A |
| Virgin Atlantic More Details |
VS | " Israel: Tel Aviv suspension " | 10MAR20-31MAR20 | Rerouting not permitted | 01Apr20-30Sep20 | Yes | N/A |
| Virgin Atlantic More Details |
VS | Worldwide: Flexibility for customers with tickets issued on or before 19Mar20 | Up to and including 31May20 | Rerouting permitted - fare difference and taxes apply - Change fee will be waived provided new travel dates are within the permitted travel period. | Complete travel by 30Jun20 - change fee and fare difference will be waived - some conditions apply. For travel after 01Jul20 and before 30Apr21 - change fee waived - fare difference and taxes apply - some conditions apply. | Yes | Only for involuntary changes of 3 hours or more or if the flight is cancelled |
| Virgin Atlantic More Details |
VS | Worldwide: Flexibility for customers with tickets issued 12Mar-31May20 | 12Mar20-31Dec20 | Rerouting not permitted | Rebook for travel up to and including 30Apr21 - fare difference and taxes apply | No | Refund not permitted |
| Virgin Australia More Details |
VA | Worldwide: To or From any country with confirmed cases | Anytime | Yes | 30 days from orignal date of travel | Yes | Can retain ticket as credit for future travel. |
| Vueling Airlines More Details |
VY | Worldwide: All Vueling Airlines Tickets | 13Mar20-31May20 | Rerouting not permitted | Travel on any other available flight operated by Vueling on the same route | No | Fare rules apply |
| WestJet More Details |
WS | Worldwide: Book with confidence policy - Exception #1: Ticketed bookings made up to and including March 2, 2020 | ticketed travel date commences before May 01, 2020 | Yes - fare difference/taxes apply | Travel must commence no later than February 28, 2021; changes must be made up to 24 hours prior to original departure date | No | Can retain ticket as credit for future travel - for exchange up to February 28, 2021. |
| WestJet More Details |
WS | Worldwide: Book with confidence policy - Exception #2: Ticketed bookings made on or after March 3, 2020 until Apri | All ticketed travel dates are eligible for bookings made on or after March 3, 2020 until April 15, 2020 | Yes - fare difference/taxes apply | Travel must commence no later than February 28, 2021; changes must be made up to 24 hours prior to original departure date | No | Refund not permitted - Can retain ticket as credit for future travel - for exchange up to February 28, 2021. |
| WestJet More Details |
WS | Worldwide: Updated Cancellation Policy | All existing and newly issued tickets | Not applicable | Not Applicable | Cancel only | Refund not permitted - can retain ticket as credit for future travel - tickets are valid for 13 months from the departure date of the first flight on the ticket. |
| Xiamen Airlines More Details |
MF | China: Wuhan | 29-Mar-20 | Yes | Within 1 year of making your original booking date | Yes | N/A |
| Xiamen Airlines More Details |
MF | China: Xiamen to/from Vancouver - cancelled flights | 22Feb20-28Mar20 | No | Within 3-7 days of original dates | Yes | Rerouting not permitted |
| Xiamen Airlines More Details |
MF | Italy: Rome - New York City - Rome cancellations (MF849/MF850) | 15Apr20 - dates vary | Rerouting not permitted | Subject to availability, rebook to next scheduled flight | Yes | N/A |
| Xiamen Airlines More Details |
MF | China: Entry Restrictions for foreign visitors | On or after 27Mar20 | Rerouting not permitted | Before 30Jun20 - change fee and fare difference waived | Yes | N/A |
| Xiamen Airlines More Details |
MF | Worldwide: Involuntary Schedule Change | 01Mar20-30Jun20 | Rerouting not permitted | Before 30Jun20 - change fee and fare difference waived | Yes | N/A |
| Xiamen Airlines More Details |
MF | China: Missed domestic flight due to Prevention and Control Measures for International Entry | From 26Mar20 and on | Rerouting not permitted | Due to the centralized medical observation or being diagnosed as COVID-19 patient during quarantine (discharge certificates required), may rebook domestic transit flight within 3 days after quarantine or treatment | Yes | For passengers having entered the Chinese border and requiring refund of their partially used tickets, the unused domestic segments will only be refunded the taxes and surcharges. |